It's a very good idea that technicians can share their knowledge, not only save organization's money, but also save client's time. We should apply this idea into other industries also such as quick PC tips, health problem, daily problems, car and bike, etc. By sharing killing tips, technitians learning from each other, making things quick and increase customer service.
We should also have a BBS where technitians can discuss there killing tips and non technitians can improve their knowledge. We probably need a system and manage those knowledge and to make more accessible quickly. To make it successful, we must first build it in a way to attract technitians, for example, providing killer tips to lessen technitian's work, save their time and effort, writing short killer tips, articles would be a very good way, combining with online BBS, it will be a helpful place to technitians and non technicians
Well actually sharing information between people in the same industry is not something new, online BBS has been existing for a long time, especially in IT industry, there are also some articles telling non technitians How-To. Probably other industries are going to apply this approach such as Health issue, car and bike.
my first impression about the virtual classroom is it's pretty much similar to public chatroom, I expected something more when I heard the word "classroom", I'm not sure but I think is nothing much to do beside chatting. On the other hand, the GUI toally suck, the developer should keep this virtual class room thing him or self.
Share and Share alike discussion
Kelsea Murray: why was AI the wrong approach?
Kelsea Murray: Because a smart computer wasnt going to fix the problems—-sharing is the best way to fix these problems
Khanh Le Minh: moreover, smart comp does not know all kind of problems
Khanh Le Minh: only technicians can response to those problems
Kelsea Murray: how did they build a laptop-based knowledge sharing system?
Cuong Nguyen Dinh: Raiman started collecting the tips technicians had discovered and put them in a central database
Duong Hoang Phat: they collect tips from technitians and put it all into a database
Kelsea Murray: what were the 3 results of the survey conducted?
Kelsea Murray: 10 % lower costs
Kelsea Murray: 10% lower service time
Kelsea Murray: jealousy of those without the system
Kelsea Murray: why was top management unconvinced that KM sharing was useful?
Duong Hoang Phat: people don't believe that technitians knowledge was useful
Chau La Bao: because they think the technicians were not terribly clever and they didn't do very much; they were mostly just following
the instructions that came out of the manuals
Hanh Phan My: bacause the top manager were not terribly clever and they didnt do very much , top managee were relutant
Cuong Nguyen Dinh: The people at the top felt that technicians were not terribly clever and they didn't do very much; they were mostly
just following the instructions that came out of the manuals
Duong Hoang Phat: i agree, okey next question lol
Kelsea Murray: what was the appeal of this system (Eureka)?
Cuong Nguyen Dinh: Listening to users was by far the best way to create a knowledge-sharing system
Thy Nguyen Lam Xuan: Listening to users was by far the best way to create a knowledge-sharing system. That became the heart of
Eureka, and its appeal was pure and simple
Hanh Phan My: its appeal was pure and simple
Kelsea Murray: what is the motivation for technicians?
Chau La Bao: Busy technicians are starting to realize that taking the time to write a tip might pay off for them one day. "The more it
works, the more likely you are to want to put something in," says Rutkowski. And then there's the motivation of having one's name in
lights: "The fact is your name is there in front of thousands of your peers all over the world," says Cheslow
Hanh Phan My: there is the motivation of having one's name in lights
Khanh Le Minh: name is there in front of thousands of your peers all over the world
Kelsea Murray: easier to do the job
Kelsea Murray: how is the process of discussing questions online a CoP?
Hanh Phan My: Process of discussing question onl a CoP: This regular meeting would be based on similarities of their research interest. The meeting could be a formal or informal process, but it allows them to discuss their interests and share ideas or current research findings. The outcome of the community of practice is the actual knowledge sharing. This knowledge sharing can then be brought back to their individual faculties or research centres and incorporated into their ongoing research. More formal outcomes could be the establishing of a new team to address a specific research question or research submission
Chau La Bao: the lack of CoP is there can be difficulties in actually ‘formalising or managing' a community
Kelsea Murray: any examples?
Kelsea Murray: *think about at the beginning of this session…..the general confusion…
Duong Hoang Phat: example could be any online forum
Khanh Le Minh: or chatting room
Duong Hoang Phat: not sure chatroom because it is real time
Duong Hoang Phat: you can't re-read it later
Khanh Le Minh: u can re-read it by saving it to archive
Duong Hoang Phat: forum would be way more better than messenger
Kelsea Murray: how so?
Duong Hoang Phat: because you will have a databse later
Khanh Le Minh: agree, forum would be a better place for formal topics
Duong Hoang Phat: searching for appropriate answer
Duong Hoang Phat: just liek xeros, make a database of all answers to use it later
Kelsea Murray: yes! for example if we had a final exam in this class, do you think it would be useful to see these answers to study from?
Khanh Le Minh: a database that stores all possible answers of questions for past exams
Virtual classroom discussion
Duong Hoang Phat: guys, what do you think of this virtual classroom ?
Duong Hoang Phat: do yuo like this virtual classroom ?
Duong Hoang Phat: I don't think this is very useful
Khanh Le Minh: ???
Duong Hoang Phat: if someone else talk about something else, it will be messy
Minh Khong Truong: forrum is actually messy
Minh Khong Truong: so, it is not really useful like we are talking about it
Khanh Le Minh: that's why we need a leader in a forum or in VC
Duong Hoang Phat: no , forum is not messy, VC is
Minh Khong Truong: whatever! if you are a leader of forum, and everybody discuss with difference ideas, how so?
Khanh Le Minh: to make everything under control
Minh Khong Truong: can not guys
Cuong Nguyen Dinh: virtual classroom is good for intant chatting, while forum is good for saving discussion
Duong Hoang Phat: this VT is just another chatroom
Khanh Le Minh: beside of chatting like YM, I don see any advantages of this compared to others messenger
Minh Khong Truong: it is good because, our class only around 10-20 students!
Minh Khong Truong: so if more than these number, so it looks like an forum
Duong Hoang Phat: if everyone answer at a time, it will be a big mess
Minh Khong Truong: nothing is perfect
Duong Hoang Phat: it is too urgly toi use
Minh Khong Truong: not too, only a little
how is the process of discussing questions online a CoP?
Process of discussing question onl a CoP: This regular meeting would be based on similarities of their research interest. The meeting could be a formal or informal process, but it allows them to discuss their interests and share ideas or current research findings. The outcome of the community of practice is the actual knowledge sharing. This knowledge sharing can then be brought back to their individual faculties or research centres and incorporated into their ongoing research. More formal outcomes could be the establishing of a new team to address a specific research question or research submission
what does it lack in terms of a CoP?
the lack of CoP is there can be difficulties in actually ‘formalising or managing' a community
(Hoang Phat Duong)