It's a very good idea that technicians can share their knowledge, not only save organization's money, but also save client's time. We should apply this idea into other industries also such as quick PC tips, health problem, daily problems, car and bike, etc. By sharing killing tips, technitians learning from each other, making things quick and increase customer service.

We should also have a BBS where technitians can discuss there killing tips and non technitians can improve their knowledge. We probably need a system and manage those knowledge and to make more accessible quickly. To make it successful, we must first build it in a way to attract technitians, for example, providing killer tips to lessen technitian's work, save their time and effort, writing short killer tips, articles would be a very good way, combining with online BBS, it will be a helpful place to technitians and non technicians

Well actually sharing information between people in the same industry is not something new, online BBS has been existing for a long time, especially in IT industry, there are also some articles telling non technitians How-To. Probably other industries are going to apply this approach such as Health issue, car and bike.

my first impression about the virtual classroom is it's pretty much similar to public chatroom, I expected something more when I heard the word "classroom", I'm not sure but I think is nothing much to do beside chatting. On the other hand, the GUI toally suck, the developer should keep this virtual class room thing him or self.


Share and Share alike discussion

Kelsea Murray: why was AI the wrong approach? 

Kelsea Murray: Because a smart computer wasnt going to fix the problems—-sharing is the best way to fix these problems

Khanh Le Minh: moreover, smart comp does not know all kind of problems

Khanh Le Minh: only technicians can response to those problems

Kelsea Murray: how did they build a laptop-based knowledge sharing system? 

Cuong Nguyen Dinh: Raiman started collecting the tips technicians had discovered and put them in a central database

Duong Hoang Phat: they collect tips from technitians and put it all into a database

Kelsea Murray: what were the 3 results of the survey conducted?

Kelsea Murray: 10 % lower costs 

Kelsea Murray: 10% lower service time

Kelsea Murray: jealousy of those without the system 

Kelsea Murray: why was top management unconvinced that KM sharing was useful? 

Duong Hoang Phat: people don't believe that technitians knowledge was useful

Chau La Bao: because they think the technicians were not terribly clever and they didn't do very much; they were mostly just following
the instructions that came out of the manuals 

Hanh Phan My: bacause the top manager were not terribly clever and they didnt do very much , top managee were relutant

Cuong Nguyen Dinh: The people at the top felt that technicians were not terribly clever and they didn't do very much; they were mostly
just following the instructions that came out of the manuals 

Duong Hoang Phat: i agree, okey next question lol

Kelsea Murray: what was the appeal of this system (Eureka)? 

Cuong Nguyen Dinh: Listening to users was by far the best way to create a knowledge-sharing system

Thy Nguyen Lam Xuan: Listening to users was by far the best way to create a knowledge-sharing system. That became the heart of
Eureka, and its appeal was pure and simple 

Hanh Phan My: its appeal was pure and simple 

Kelsea Murray: what is the motivation for technicians? 

Chau La Bao: Busy technicians are starting to realize that taking the time to write a tip might pay off for them one day. "The more it
works, the more likely you are to want to put something in," says Rutkowski. And then there's the motivation of having one's name in
lights: "The fact is your name is there in front of thousands of your peers all over the world," says Cheslow

Hanh Phan My: there is the motivation of having one's name in lights

Khanh Le Minh: name is there in front of thousands of your peers all over the world

Kelsea Murray: easier to do the job

Kelsea Murray: how is the process of discussing questions online a CoP?

Hanh Phan My: Process of discussing question onl a CoP: This regular meeting would be based on similarities of their research interest. The meeting could be a formal or informal process, but it allows them to discuss their interests and share ideas or current research findings. The outcome of the community of practice is the actual knowledge sharing. This knowledge sharing can then be brought back to their individual faculties or research centres and incorporated into their ongoing research. More formal outcomes could be the establishing of a new team to address a specific research question or research submission

Chau La Bao: the lack of CoP is there can be difficulties in actually ‘formalising or managing' a community 

Kelsea Murray: any examples?

Kelsea Murray: *think about at the beginning of this session…..the general confusion…

Duong Hoang Phat: example could be any online forum

Khanh Le Minh: or chatting room 

Duong Hoang Phat: not sure chatroom because it is real time

Duong Hoang Phat: you can't re-read it later 

Khanh Le Minh: u can re-read it by saving it to archive 

Duong Hoang Phat: forum would be way more better than messenger 

Kelsea Murray: how so? 

Duong Hoang Phat: because you will have a databse later

Khanh Le Minh: agree, forum would be a better place for formal topics 

Duong Hoang Phat: searching for appropriate answer

Duong Hoang Phat: just liek xeros, make a database of all answers to use it later

Kelsea Murray: yes! for example if we had a final exam in this class, do you think it would be useful to see these answers to study from?

Khanh Le Minh: a database that stores all possible answers of questions for past exams 

Virtual classroom discussion

Duong Hoang Phat: guys, what do you think of this virtual classroom ? 

Duong Hoang Phat: do yuo like this virtual classroom ?

Duong Hoang Phat: I don't think this is very useful 

Khanh Le Minh: ??? 

Duong Hoang Phat: if someone else talk about something else, it will be messy 

Minh Khong Truong: forrum is actually messy

Minh Khong Truong: so, it is not really useful like we are talking about it 

Khanh Le Minh: that's why we need a leader in a forum or in VC

Duong Hoang Phat: no , forum is not messy, VC is

Minh Khong Truong: whatever! if you are a leader of forum, and everybody discuss with difference ideas, how so? 

Khanh Le Minh: to make everything under control 

Minh Khong Truong: can not guys

Cuong Nguyen Dinh: virtual classroom is good for intant chatting, while forum is good for saving discussion

Duong Hoang Phat: this VT is just another chatroom 

Khanh Le Minh: beside of chatting like YM, I don see any advantages of this compared to others messenger

Minh Khong Truong: it is good because, our class only around 10-20 students!

Minh Khong Truong: so if more than these number, so it looks like an forum

Duong Hoang Phat: if everyone answer at a time, it will be a big mess

Minh Khong Truong: nothing is perfect 

Duong Hoang Phat: it is too urgly toi use

Minh Khong Truong: not too, only a little 

how is the process of discussing questions online a CoP? 
Process of discussing question onl a CoP: This regular meeting would be based on similarities of their research interest. The meeting could be a formal or informal process, but it allows them to discuss their interests and share ideas or current research findings. The outcome of the community of practice is the actual knowledge sharing. This knowledge sharing can then be brought back to their individual faculties or research centres and incorporated into their ongoing research. More formal outcomes could be the establishing of a new team to address a specific research question or research submission

what does it lack in terms of a CoP?
the lack of CoP is there can be difficulties in actually ‘formalising or managing' a community 


(Hoang Phat Duong)
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